Required Skills & Experience
-High School Diploma, GED, or equivalent required.
-Minimum 5 years of customer/client service experience, in a contact center or financial services
-Credit card support experience
Nice to Have Skills & Experience
-Experience in the banking or financial industry.
-5+ years of client service experience.
-Associate Degree or higher
Job Description
Insight Global is hiring Call Center Representatives for our client, who is a global crypto and Web3 platform. Our client is setting up operations for a new contact center in Tempe, AZ, where these individuals will serve as a frontline support for credit card customers via phone, chat, and email. These individuals will handle inquiries, resolve issues, and ensure a seamless client experience in a fast-paced contact center environment. The ideal candidate will be available to work either 1st or 2nd shift with weekend and holiday availability. The responsibilities for this role include, but are not limited to:
-Respond to customer inquiries with professionalism and accuracy
-Recommend solutions and document interactions
-Escalate complex issues appropriately
-Stay updated on policies and procedures
-Ensure compliance with regulations
-Maintain excellent attendance and shift adherence
-Communicate clearly and empathetically
-Embrace feedback and multitask effectively
The hourly pay for this position is $30/hr.
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