Job Description

We’re Hiring: Call Center Customer Service Representative

Location: South Jordan, UT (Hybrid)

Contract: 6–12 months – Contract-to-Hire

Pay: $21.00–$22.00/hour

Are you an experienced call center or customer service professional with an interest in financial services?

We’re hiring Account Representatives to support clients at a top-tier investment banking firm , providing high-quality account assistance in a fast-paced, metrics-driven environment.

✅ What We’re Looking For:

• 2+ years of call center experience
• Experience handling high-volume inbound calls
• Strong communication, problem-solving, and organizational skills
• Ability to navigate account systems and follow established procedures
• Banking, financial services, or regulated industry experience is a plus
• Associate’s or Bachelor’s degree in Business, Finance, or a related field preferred , not required

What You’ll Be Doing:

• Handle inbound client calls regarding account-related inquiries
• Deliver accurate, timely, and professional customer support
• Troubleshoot and resolve issues efficiently
• Maintain detailed and accurate documentation of all interactions
• Meet and exceed individual and team performance metrics

Why Join Us?

• Gain experience with a well-known financial institution
• Structured onboarding and ongoing training
• Fast-paced, team-oriented call center environment
• Opportunity for contract-to-hire conversion based on performance

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Apply now to continue growing your customer service career in financial services.

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