Job Description

Dock & Door Lead Technician

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

• Consulting

• Material Handling Equipment, Parts and Service

• Automated Mobile Robots

• Vision guided vehicles and automated guided vehicles

• High density storage solutions

• Telematics

• Dock & Door

• Intralogistics Solutions

Job Summary

As a Dock & Door Technician Team Leader, your primary objective is to guide and direct team members, leveraging the resources of Carolina Handling to maximize customer satisfaction. You will ensure the productivity and profitability of your team, contributing to the overall success of the company. The Lead Service Technician must promote service maintenance programs and the dealership in general and provide complete customer satisfaction in a polite and professional manner.

Responsibilities

• Team Leadership and Development
• Lead a group of technicians who provide service support to customers, pursuing and measuring customer satisfaction.
• Responsible for productivity and profitability of the team, including monitoring and leading team growth and development.
• Continue to develop self and technicians through personal communication, supervision, leadership skills, self-study, seminars, and use of Carolina Handling University (CHU).
• Training recommendations for team members, including technical and development training.
• Participate in Associate reviews and develop and ensure team meetings are held within company guidelines.
• Develop goals and objectives for the assigned territory in conjunction with other team members.
• Customer Satisfaction and Operations
• Responsible for customer satisfaction and performance of technicians within the assigned territory.
• Maintain a direct focus on daily needs of customers and technicians, consistently striving to exceed customer expectations.
• Responsible for daily operations within the assigned territory, coordinating efforts of the team and addressing daily, weekly, and monthly issues affecting customer service and profitability.
• Coordination and Implementation
• Work closely with the Service Manager to achieve the goals and objectives of the department and the company.
• Facilitate implementation of positive changes to improve service and operational efficiency.
• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• High school diploma or equivalent is required.
• Must have and maintain a valid driver's license with a clean driving record.
• 5-10 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation within Dock & Door is preferred.
• Ability to communicate effectively with customers, management, and team members.
• Ability to exhibit strong leadership qualities and to coach team members in daily activities and technical procedures.
• Commitment to the development of people through Individual Development Plans (IDP) and the training department.
• Ability to exhibit excellent organizational, technical, customer, and time management skills.
• Working knowledge of personal computers and tablets including applications for work orders, scheduled maintenance, reports, and Windows applications.
• Ability to interact with team members to develop a good working relationship.
• Work, perform, and lead with a sense of urgency.
• Welding and cutting torch experience preferred
• Basic knowledge of D.C. electricity and A.C. electricity, motor control and wiring preferred
• Basic knowledge of hydraulic systems preferred
• Must be able to lift and/or move up to 75 pounds or more

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