Job Description

Logistics

Job Title: Field Support Technician

Location: Remote with travel as needed – Greater West Palm Beach Area - Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington

Pay Range: $20-$25/hr

Duration: 6 month contract to hire

Required Skills & Experience

• 3+ years (5+ preferred) of end-user support experience with strong customer service, clear communication, and high emotional intelligence
• Hands-on troubleshooting across Windows & Mac , mobile devices, basic hardware, and basic networking
• Ability to diagnose issues using root cause analysis , critical thinking, and step-by-step problem-solving
• Microsoft 365 experience (including Copilot/AI tools ) and comfort working within documented processes in a large enterprise environment

Preferred Skills (Nice to Have)

• Experience with ServiceNow and/or Ivanti ticketing and asset management tools
• Previous work supporting users across multiple locations or field-based environments
• Exposure to ITIL-driven organizations and Agile product or service delivery teams

Day-to-Day Responsibilities

• Provide white-glove technical support for staff and sales associates, troubleshooting hardware, software, and mobile device issues both in-person and remotely
• Configure and deploy new workstations, perform re-imaging, data migrations, restorations, and software upgrades
• Resolve LAN, server, and connectivity issues while accurately documenting work in ticketing and asset management systems
• Collaborate closely with cross-functional IT teams (WAN, Messaging, Access, App Dev, Facilities, Telecom) to resolve incidents, support projects, and improve the end-user experience
• Participate in local and national IT initiatives, meetings, and continuous improvement efforts

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

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