Job Title: Front Desk Agent
Full time positions available
Job Description: We are seeking a friendly, organized, and customer-focused Front Desk Agent to join our team at The Box House Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality experiences. If you have excellent communication skills, a passion for guest satisfaction, and the ability to multitask effectively, we want to hear from you!
Responsibilities:
· Greet guests with a warm and welcoming demeanor, ensuring a positive first impression.
· Assist guests with check-in and check-out processes efficiently and accurately.
· Provide information about hotel services, amenities, and local attractions to enhance guests' stay.
· Handle guest inquiries and requests promptly and professionally, ensuring their needs are met.
· Manage reservations and room assignments to optimize occupancy and guest satisfaction.
· Process payments and maintain accurate financial records using our hotel management software.
· Address and resolve guest concerns or issues promptly, escalating matters when necessary.
· Maintain a clean and organized front desk area, ensuring a tidy and welcoming atmosphere.
· Collaborate with housekeeping and maintenance staff to coordinate guest requests and room availability.
· Upsell hotel amenities, packages, and upgrades to enhance guests' experience and increase revenue.
· Stay informed about hotel policies, procedures, and special promotions to provide accurate information to guests.
· Participate in training sessions to continuously improve your skills and knowledge.
Qualifications:
· High school diploma or equivalent; further education in hospitality is a plus.
· Previous experience in a customer service or front desk role is preferred.
· Excellent interpersonal and communication skills.
· Strong attention to detail and organizational abilities.
· Proficiency in using computer software and reservation systems.
· Ability to remain composed under pressure and handle challenging situations with a positive attitude.
· Flexibility to work various shifts, including evenings, weekends, and holidays.
· Multilingual skills are a bonus.
· A genuine passion for providing exceptional guest experiences.
Benefits:
· Competitive compensation package.
· Opportunities for career growth and development within our hotel group.
· Employee discounts on accommodations and dining.
· A positive and inclusive work environment.
· Ongoing training and support to enhance your skills.
Application Instructions: Please send your resume and cover letter to Peter@Theboxhousehotel.comThank you for considering a career with The Box House Hotel.
Job Type: Part-time
Pay: $19.00 - $20.00 per year
Benefits:
Job-related location requirement:
Work Location: In person
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