Job Description

Position Title: Guest Experience and Partnerships Intern

Department: Guest Experience and Partnerships

Supervisor: VP Guest Service and Community Partnerships

Classification: Non-Exempt

Compensation: $20.00 per hour

About the Javits Center

The Javits Center is one of the busiest convention centers in the United States, hosting leading conventions, trade shows, and special events on Manhattan’s West Side. These events generate billions of dollars in annual economic activity for New York City and New York State, supporting thousands of jobs.

Located between West 34th and West 40th Streets, the Javits Center features more than 850,000 square feet of exhibition space, expanded meeting rooms, a rooftop pavilion and terrace, and a wide range of sustainability and technology-driven services.

Program Overview

The Javits Emerging Leaders Program (JELP) is a paid summer internship designed to cultivate the next generation of leaders through hands-on experience, mentorship, and professional development.

Program Dates: June 8 – August 14

Interns will gain real-world experience, contribute to impactful projects, and participate in a structured leadership development program.

Plant the Seed. Grow the Future.

Position Summary

The JELP Intern will be an integral member of the Guest Experience & Partnerships team, contributing to initiatives that enhance visitor engagement, service delivery, and partnership activations across events. This role is designed to go beyond traditional support—interns will take ownership of meaningful work that directly impacts the guest experience, operational excellence, and overall event success.

Through hands-on work, mentorship, and a capstone project, interns will develop in-demand skills in customer experience strategy, event operations, stakeholder coordination, and problem-solving, empowering them to grow as future leaders and confidently take the next step in their careers.

Essential Functions

Core Responsibilities (All Interns):

Support departmental initiatives and daily operations

Collaborate with cross-functional teams

Participate in all JELP programming and events

Contribute to and complete assigned capstone project

Demonstrate professionalism, accountability, and initiative

Department-Specific Responsibilities:

Assist with guest experience programs and wayfinding

Support vendor and partnership coordination

Collect and analyze guest feedback

Support event-day operations and service delivery

Basic Qualifications:

Currently enrolled undergraduate or graduate student (or recent graduate)

Strong communication and interpersonal skills

Ability to work in a fast-paced, team-oriented environment

Strong organizational and problem-solving skills

Maintain a 3.0 GPA or higher

Preferred Qualifications:

Preferred majors in Hospitality, Tourism, or Management

Strong customer service and communication skills

Ability to work in fast-paced environments

Program Requirements

Must be available to work full-time onsite at the Javits Center for the duration of the program.

Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.

Applicants must be enrolled in an accredited college or university.

Application Information

Application Deadline: April 22

Interested candidates should apply via Handshake, LinkedIn, or Indeed.

Disclaimer:

This position description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, or skills required, and the organization may modify this description at any time, with or without notice, consistent with applicable law.

Equal Employment Opportunity, Non-Discrimination, and Reasonable Accommodation:

The Jacob K. Javits Convention Center of New York is an Equal Opportunity Employer. We are committed to a workplace free of discrimination and harassment and to providing equal employment opportunity to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion/creed, national origin, citizenship or immigration status, sex (including pregnancy, childbirth, and breastfeeding/lactation), sexual orientation, gender identity or expression, age, disability, genetic information or predisposing genetic characteristics, familial status, marital status, partnership status, caregiver status, height, weight, military status, veteran status, unemployment status, sexual and reproductive health decisions, status as a victim of domestic violence, stalking, or sex offenses, or any other status protected by applicable federal, state, or local law.

We provide reasonable accommodations to qualified individuals with disabilities, and for religious observances and practices, consistent with applicable law. If you need an accommodation to participate in the application or interview process, please contact Human Resources.

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