Job Description

We are seeking a Loan Officer Assistant to support our Loan Officers with day‑to‑day loan activity, borrower communication, document collection, and business development efforts. This role is ideal for someone detail‑oriented, customer‑focused, and eager to grow within the mortgage industry. An active MLO license is required, and prior mortgage experience is a plus.

Location: Charlotte, NC

Position Summary

This position is primarily responsible for assisting the Loan Officer in day-to-day responsibilities as they relate to inputting loans, contacting customers, gathering documents and business development.

Essential Job Functions & Responsibilities

• This list of duties and responsibilities is not intended to be a complete list of all the duties and responsibilities performed by incumbents.
• Duties, responsibilities and expectations may be added, deleted or modified at any time at the discretion of the supervisor.
• Assist the Loan Officer in developing a network of business with Realtors and builders.
• Attend open houses or other events, when necessary, to discuss loan products, rates and/or other qualifications with potential customers.
• Interview borrowers to collect information for the loan applications.
• Follow-up with borrowers to obtain information for the loan application and enter data into point of sale system.
• Run credit reports and analyze credit as needed.
• Analyze borrower information to determine if they qualify for a loan.
• Discuss rates with borrowers.
• Issue letters that disclose products, rates, criteria for qualifying for the loan and/or the terms of the loan.
• Issue the pre-approval letter and conditional approval letters.
• Answer borrower questions related to the loan application, product, rates and/or qualifications.

Minimum Qualifications

• Ability to negotiate persuasively to produce positive outcomes.
• Ability to effectively listen and respond to customers' needs.
• Ability to operate with an uncompromising set of principles that guide your actions.
• Ability to exhibit professional written and verbal communication at all times.
• Ability to seek to clarify and confirm accuracy of the understanding of the other individual's message.
• Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles.
• Ability to master new technical or business knowledge.
• Ability to complete all steps of a process to ensure tasks are properly completed and error-free.
• Ability to adapt to the needs of the business.
• Ability to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness, and dependability.

Required Level of Education

• High school diploma or GED.
• Required Minimum Years of Experience
• One year of administrative experience.
• Additional Required Skills, Knowledge, Abilities
• Working knowledge of Microsoft Word and Excel.
• Strong mathematical skills, with the ability to calculate rate, ratio and percentages.
• Required Licenses, Certificates, or Registrations
• Must have an active state MLO license in each state where business will be conducted.

Preferred Qualifications

• The education, experience, knowledge, skills, and abilities listed below are valued, but not required to perform this job successfully.
• Preferred Knowledge, Abilities, Licenses, Certificates, or Registrations
• Prior work experience within the mortgage lending industry.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Peripheral Vision - Ability to observe an area that can be seen up and down or to the left and right while eyes remain fixed on a given point (i.e. monitors, control panels, driving in various traffic conditions, operating heavy equipment).

The employee in this position will be required to: regularly (more than 2/3 of time) sit, talk, hear; frequently (between 1/3

Work Environment

Noise Level: Moderate - less than 85 decibels (i.e. business office with computers and printers, light traffic, riding in truck, receptionist area)

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