Job Description

Crossover Health is seeking an onsite Certified Medical Assistant full time at our Durham NC Fidelity clinic . The schedule is part-time Wednesday, Thursday, and Friday)( phlebotomy required )

About Crossover Health

Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We’ve built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spending, and deliver an unrivaled experience for employees near and far.

Job Responsibilities

The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery.

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.
• Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient.
• Handle inventory, orders, and replenish medical supplies and materials.
• Administer medications, including injections in scope of practice..
• Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication
• Performs other duties as assigned

Required Qualifications

• Graduate of an accredited medical assistant or surgical technician program
• Minimum of 2 years comparable clinical back office medical assistant experience.
• BLS (Basic Life Support) certification required.

Preferred Qualifications

• Excellent computer skills and familiarity with Microsoft products.
• Reading, writing, and excellent oral proficiency in the English language.
• Strong organizational and follow-through skills.

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