Job Description

Overview:

The Workflow Coordinator will be providing excellent customer service coordinating the workflow of the department and handling the administrative duties. A Workflow Coordinator must work with other Coordinators and Supervisors to assure smooth transition between shifts. The role will provide suggestions, be pro-active, and lead and motivate staff to ensure first-rate employee/staff relations. This position is located at an Opensity facility or a client office.

Job Responsibilities:

• Utilize organizational and communication skills, with a strong attention to detail and a pleasant and professional demeanor, to provide exceptional customer service to those attorneys and staff using the Word Processing Department
• Manage and prioritize workflow during shift to meet attorney deadlines
• Perform all duties of a Document Specialist when applicable
• Coordinate workflow from and to other shifts using the Shift Status email, written instructions and/or verbal communication
• Provide exceptional customer service through various forms of communication including work requests, emails, telephone, and messages
• Work with Supervisor and Coordinators to maintain, update, and implement department procedures and instructions
• Apprise Supervisor of problems or potential problems, including staff performance and/or employee relations
• Assist in other Document Processing and Firm projects and functions as needed

Qualifications

• Associate’s degree, Secretarial degree, or equivalent experience
• 5+ years’ experience in a legal document production environment and/or legal secretarial experience
• Familiarity with legal terminology and law firm environment required Advanced knowledge of Document Management Systems (DMS) and Microsoft Office applications (Excel, Outlook, Word, and PowerPoint)
• Excellent skills in spelling, grammar, punctuation, sentence structure, and proofreading
• Ability to organize and prioritize multiple assignments
• Strong initiative required; ability to work independently with minimal direct supervision
• Ability to excel under pressure and provide quality work product
• Possess strong communication, interpersonal, teamwork and customer service skill

The compensation outlined reflects expectations for candidates who fully meet the role’s qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.

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