Job Description

Business Office Coordinator

St. Clairsville, OH

Stonerise Hospice

At Stonerise Hospice, our mission goes beyond compassion and improving care. We strive to enrich the lives of those with whom we work and serve through our principles, passion, and purpose. Join us and experience the Stonerise difference. Our core values make us unlike any other employer. If you want to be part of a family‑like team that is passionate about serving members of your community, we invite you to apply.

Stonerise Hospice is currently hiring a Business Office Coordinator.

This position is responsible for coordinating and maintaining the processes and duties within the agency office.

Job Description Summary

The Business Office Coordinator coordinates all office activities, including clinical records management, data entry, employee records, meeting preparation, telephone communications, and office supply management. This role also assists the Administrators, Program Director, and DHRM with direct patient care expenditure coordination, employee time sheets, onboarding, personnel records, and serves as a billing liaison.

Essential Job Functions / Responsibilities

• Maintains HIPAA compliance and confidentiality of all patient and employee information
• Assists with maintaining accurate, up‑to‑date patient clinical records in compliance with Medicare regulations and agency policy
• Communicates professionally with patients, families, staff, and visitors in person and by phone
• Answers incoming calls, routes calls appropriately, and takes messages as needed
• Delivers exceptional customer service and welcomes all guests
• Manages incoming, outgoing, and interoffice mail
• Performs typing, faxing, copying, and data entry tasks
• Inputs billing data as needed
• Scans and properly files medical records within the EMR
• Orders and tracks medical equipment and office supplies
• Supports office workflow and organization as directed by leadership
• Assists with clinician scheduling, admissions, discharges, and staff communications
• Assists with audits of employee information
• Supports new hire onboarding and orientation processes
• Gathers and submits new hire documentation to Human Resources
• Participates in Quality Improvement (QI) activities
• Operates standard office equipment and software
• Participates in community outreach activities as assigned
• Maintains effective professional working relationships
• Ensures compliance with state, federal, and local laws
• Uses independent judgment to develop constructive solutions
• Fosters professionalism, teamwork, and collaboration
• Supports agency mission and leadership at all times
• Performs additional duties as assigned

In addition to competitive wages, you’ll benefit from:

• Tuition reimbursement
• Advancement opportunities
• Paid vacation
• Health insurance
• 401(k)
• And more!

Qualifications:

• Is at least 18 years of age.
• Has ability to read, follow written instructions, and document services provided.
• Demonstrates autonomy, organization, assertiveness, and flexibility and cooperation in performing job responsibilities
• Related healthcare experience, including working with multiple referral sources
• Previous call center or customer service experience is preferred.
• Strong computer skills and proficiency with Microsoft Office, including Word, Excel, and other software programs is preferred.
• Excellent organizational skills are required.
• Experience working with home health care standards and quality assurance or risk management.
• Knowledge of authorization processes for insurance carriers.

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