Job Description

Customer Service Representative – Call Center (Part Time)

Location: Onsite in San Diego, CA (92154)

Schedule: Part-Time, 29 hours per week

Shifts: 11:30am–5:30pm or 12:00pm–6:00pm

Pay: $21.75 per hour

Duration: Temporary to Hire (Based on performance and business need)

Are you a customer service professional looking for a stable opportunity with room to grow? We’re hiring a Customer Service Representative to join a busy call center environment in San Diego. This role is ideal for someone who thrives in a fast-paced setting, enjoys helping customers, and wants to build long-term career potential.

What You’ll Do

• Handle a high volume of incoming calls, providing prompt and courteous support.
• Educate customers about services, payment options, and promotional offers.
• Manage account inquiries related.
• Assist customers in resolving overdue balances and prepare collection notices.
• Maintain accurate account records using Customer Relationship Management (CRM) software.
• Process payments (credit card and cash) and perform accurate data entry.
• Assemble welcome kits, account materials, and test transponders.

Requirements

• Must pass a pre-employment background check.
• High school diploma or equivalent required.
• Minimum 2 years of recent customer service experience .
• Call center experience strongly preferred (inbound and outbound).
• Ability to handle high call volumes and diffuse challenging customer situations.
• Strong communication skills, both verbal and written (Spanish language skills a plus).
• Proficient in Microsoft Office Suite; experience with CRM or call center software desirable.
• Strong attention to detail and ability to perform mathematical calculations.
• Must pass a pre-employment background check (periodic checks required).

Why You’ll Love This Role

• $21.75 per hour with weekly pay
• Temporary-to-hire opportunity with long-term career potential
• Build your skills in a professional call center environment

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