Job Description

Required Skills & Experience

-High School Diploma, GED, or equivalent required.

-Minimum 5 years of customer/client service experience, in a contact center or financial services

-Credit card support experience

Nice to Have Skills & Experience

-Experience in the banking or financial industry.

-5+ years of client service experience.

-Associate degree or higher

Job Description

Insight Global is hiring Call Center Representatives for our client, who is a global crypto and Web3 platform. Our client is setting up operations for a new contact center in Tempe, AZ, where these individuals will serve as a frontline support for credit card customers via phone, chat, and email. These individuals will handle inquiries, resolve issues, and ensure a seamless client experience in a fast-paced contact center environment. The ideal candidate will be available to work either 1st or 2nd shift with weekend and holiday availability. The responsibilities for this role include, but are not limited to:

-Respond to customer inquiries with professionalism and accuracy

-Recommend solutions and document interactions

-Escalate complex issues appropriately

-Stay updated on policies and procedures

-Ensure compliance with regulations

-Maintain excellent attendance and shift adherence

-Communicate clearly and empathetically

-Embrace feedback and multitask effectively

Schedule and Duration

• 9:30am-6:30pm 5 days a week (must be open to weekends)
• 6-month contract to hire

Compensation

• The hourly pay for this position is $30/hr.
• Exact compensation may vary based on several factors, including skills, experience, and education.
• Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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