Job Description

Trustpoint.One is excited to partner with a respected Plaintiff-side Mass Torts legal services provider in Newark, NJ , in search of two reliable and professional Temporary Call Center Representatives . This fully onsite assignment will support the firm’s intake and client communication efforts during a short-term project expected to last approximately three weeks.

This opportunity is ideal for individuals who are comfortable speaking with clients by phone, documenting conversations accurately, and assisting a busy legal services team. While the assignment is short-term, the client values strong performers and often keeps talented individuals in mind for future opportunities.

About the Role:

As a Temporary Call Center Representative, you will be responsible for handling inbound and outbound calls with clients while logging key information into the firm’s system. The role also includes basic data entry to ensure call details and client updates are properly documented.

Responsibilities:

• Answer inbound client calls and provide professional assistance.
• Make outbound calls to follow up with clients as needed.
• Log call details and relevant information accurately into the firm’s system.
• Perform basic data entry to update and maintain client records.
• Ensure all information entered is complete and accurate.
• Work onsite at the firm’s convenient Newark, NJ office.

Qualifications:

• Strong communication and phone skills.
• Comfortable speaking with clients in a professional and friendly manner.
• Basic data entry skills with strong attention to detail.
• Ability to multitask while speaking on the phone and documenting information.
• Prior call center or customer service experience is helpful but not required.
• Ability to work efficiently in a fast-paced office environment.

Contract Details:

• Fully onsite position based in Newark, NJ.
• Initial assignment expected to last approximately three weeks .
• Monday – Friday, 9:00 AM – 6:00 PM .
• Pay range expected to be $20–$22 per hour , commensurate with experience.

Why Work With Trustpoint.One?

We partner with respected law firms and legal service providers nationwide to connect skilled professionals with meaningful work. Many of our contract placements lead to long-term opportunities — we don’t want to let great people go!

Apply now if you're ready to bring your professionalism and communication skills to a busy and respected organization.

All candidates must be able to work at a computer screen for a sustained amount of time. Infrequent lifting and carrying up to 30 pounds.

Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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